In recent times, online shopping has taken India by storm with a variety of products. This phenomenon has also spread to furniture, furnishings and interior decoration. In the past, if customers wanted to buy a piece of furniture, it was a tedious journey to physically visit from one store to another, inspect the furniture, find the right item, negotiate prices, and finally take home their much-vaunted purchases. Most of the time, a lot of time and effort was wasted in the process, not to mention the amount of money spent on your choices. Remember: it is never easy to compare products from one store to another and come up with a fair price.

Fortunately, with technology and innovation, that has changed with the advent of online furniture shopping portals like Urban Ladder.

Of course, Urban Ladder is not the first company to venture into this space. However, although a late entrant, Urban Ladder has still made up for it through their PSUs. Consider the following –

  1. The first impression you get when you visit the Urban Ladder website is of a well-designed, clean and pleasant appearance. The site is quite easy to use and the products are neatly classified.

  2. Urban Ladder is a niche player and specialist in the furniture segment.

  3. It doesn’t flood you with myriad options, sometimes that might suffocate us and make it quite difficult to focus on a final selection, but at the same time, it gives you a reasonable number of options so that you feel comfortable making satisfying decisions. decisions.

  4. Products are reasonably priced and transparent with regular discount offers throughout the year, especially year-end sales in December. There are also discount offers for debit / credit cards and Amazon Pay discounts (10% off, max 500 rupees) available to customers from time to time.

  5. The portal keeps its range reasonably wide but tight, which also fits your requirements. As of now, it doesn’t offer “everything under the sun” for your home needs, but suffice it to say, you’d be happy with the range available and not disappointed.

  6. The fact that it keeps its range reasonably tight is an advantage because it maintains greater quality control throughout the curing of the products. Their products are well selected, and when we say cured, we speak from personal experience, they really are ‘cured’!

  7. In case you are not satisfied with the product, there are easy returns available as well as refunds, subject to T&C.

  8. The listings on the website are quite detailed with explicit images of various aspects and include measurements of the products as well. They cover the characteristics of the product, the properties, the material used, the care and safety instructions, the guarantee, the returns and the quality commitment. If you still have questions, all you need to do is connect with them through any of your preferred communication modes or simply post a question.

  9. The website is equipped with a product comparison function for customer selected products.

  10. Urban Ladder also offers consulting services for the Interior Design of your home at reasonable prices.

  11. For those customers who need a variety of payment options, Urban Ladder offers Cash on Delivery (COD), Cash on Delivery Card, Amazon Pay, UPI, Net Banking, Debit Card, and Credit Card Payments, to name a few. It also has EMI facilities. And if you still need time or are planning a future occasion, you have the option of saving it to your Wish List.

  12. The best part is that Urban Ladder not only serves world-class subways, but also has a presence in Tier 2 and Tier 3 cities. It has a clear vision of expanding more and more into those cities and towns. This is good for customers who often want to shop at top-tier furniture portals, but may not have delivery facilities at their location. In addition, Urban Ladder focuses not only on delivery facilities, but also on physical offices in specific locations. And yes, their delivery facilities are free. Customers are notified of the delivery date and the products have a tracking function.

  13. For customers interested in gifting, the portal also offers Gift Cards. If the requested gift card is => Rs 10,000 / -, customers also get additional Rs 2,000 / – coupons. Gift cards have no expiration date and can be purchased in denominations starting at Rs. 1,000 / – either in electronic or physical version. They can be customized for all kinds of occasions and events.

  14. Urban Ladder also has an attractive referral policy where existing clients can refer friends, family and acquaintances with a designated coupon code and a maximum limit of 10 referrals per account. When your referral uses the code, they get a 10% discount and the customer who referred them gets Rs. 2,000 / – discount on each referral. This has been very helpful for our requirements.

  15. The online business also has a physical presence in select locations through ‘Experience Stores’. These are physical stores that customers can visit in person and select their products while getting an idea of ​​how they look and fit in their homes.

  16. The best part is that their delivery staff are quite well trained and skilled. They are courteous and polite. They provide all the information (including warranty, returns, and refunds) that you might need when they deliver and install the products in your homes.

  17. Your contact center staff are equally competent and have multiple modes of communication, namely email, chat, and telephones. The portal is also set up with a variety of social media accounts.

  18. While they have policies and procedures that you must adhere to, they are flexible should you have any genuine queries, requirements, or issues. This is often missing from online portals. Also, conversations are not scripted or template and generally engaging.

  19. Urban Ladder products are compact and can be easily assembled / disassembled as required. This is particularly useful for clients who are mobile and change location periodically.

  20. Mobile device customers can download the Urban Ladder app available from both the Google Play Store and the Apple Store.

We have purchased several Urban Ladder products but have had no reason or reason to regret it at any time. Of course, at times, there were few disappointments or problems with the products, as can be at best. These were handled promptly by staff who made sure complaints were resolved on the positive side.

If you are considering buying furniture, suggest that you take a look at the site for your needs.