For the vast majority of people, working in a coffee shop is their first job, but it can actually be a very exhausting task. Despite being mentally unchallenging, the repetition and often monotonous nature can make this an extremely difficult job, although others believe the job is straightforward.
Previously, I worked at a new chain of coffee shops for 9 months, before taking another job that suited me better. Working there, I managed to learn the best ways to make coffee and how to deal with rude customers, as well as the most effective methods of cleaning the shop and optimizing work time.
At the end of the day, the job is really that bad – the pay can be quite low, but the work is usually quite fun, and if you like meeting multiple clients, it can be a mixed day. Here are my top ways to make your experience working at a coffee shop the best it can be.
Preparation for the day – Although this may seem obvious, it is often the most overlooked by staff. Before opening, you need to make sure that all food is cooked, cakes cut, fridges well stocked, and milk full. Make sure every detail has been checked: the number of coffee beans, hot chocolate levels, and whipped cream canisters are full. On an average day you’ll pass through at least one of these, so it’s worth having spares or more to access right away, rather than having to leave your position to go find more.
You are still a human being: remember to be personal with customers and keep a smile on your face; also making sure they have the exact order they have ordered. Small details, like having a conversation while the coffee is brewing, can help persuade a customer to come back; However, if they are being difficult, be courteous and reassure them that you will solve any problem they have; a smart and harsh answer is not the ideal solution.
Organize the till and behind the bar: place all the coins and bills in their correct bins on the tray and place the bills face up. This will make getting paid much easier and speed up the closing. Tidying things that are kept behind the bar, such as cups, saucers, and any cutlery, will significantly help speed up the process of serving customers and, essentially, help you stay in control.
Assign roles to staff – Some staff members will have particular preferences and strengths, however it can be of significant benefit to give each individual a specific role. My previous job was in a two story cafe below a Liverpool serviced office and it was really helpful to get to know your personal role and that of others. Doing this means I could spend more time in my role and maximize my workload.
Working in a coffee shop can be exciting and fun work and can help guide you on your path to new jobs, particularly within the customer service industry. While it may not be the most glamorous job ever, it is definitely an important and integral calling to pursue.