In the past, buying an urn meant going to the funeral home, which handled funeral arrangements for your beloved family member, and choosing one from their display selection. Now, since the advent of the Internet, one can simply type the search term “urns” into any search engine and find literally hundreds of companies selling a wide variety of cremation urns online. Purchasing an urn from an Internet company can be easy and done from the comfort and privacy of your own home. However, with such a huge selection of ballot box suppliers, how do you determine which supplier to buy from?

It is difficult, if not impossible, to know who is really interested in helping the client and who wants to make money. These 7 tips are designed to help you evaluate online businesses that sell cremation urns. We hope the information helps make this part of the process a little easier for you and your family.

1. Research the urn seller

You want to deal with an experienced and ethical business. Spend a little time learning about the vendor you’re considering doing business with.

  • How long have they been in business?
  • Where they are located?
  • Are they members of the Better Business Bureau?
  • If so, have they had any complaints?

Look within their website for an About Us or Company page that offers more information about them. You can also contact them by phone or email and ask them.

Check with the Better Business Bureau to see if they are members and if they have had any complaints in the last three years. Members of the BBB Online Reliability program will prominently display the BBB seal on their website.

Be skeptical of vendors who don’t fully disclose simple but important information like contact phone number, email address, and where they are located.

2. Examine your customer service

Good customer service is demonstrated by focusing on helping them rather than just getting the sale. They must be oriented to satisfy your needs and not theirs.

  • Can they be contacted by phone or email?
  • Do they seem knowledgeable about your products?
  • Are they helpful in answering your questions?
  • If you were contacted after hours, did you receive a response within a reasonable period of time the next business day?

It’s more comforting to talk to a real person and this should be possible during normal business hours. Contact them with any questions you have or just to see how they handle your call. You can learn a lot just by interacting with the company before you make the purchase.

You want to feel comfortable discussing various details with them and they need to be helpful.

3. You need a guarantee

You want some sort of satisfaction guarantee, especially with this type of product. If you get the urn and decide you don’t like it, you should be able to return it as long as it is in resalable condition.

  • Does the provider offer a money back guarantee?
  • Do you accept returns?
  • If you accept returns, is there a restocking fee?

If your urn has been personalized or if it is custom made, then it is understandable that the company may not be able to accept a return just because of a change of mind. However, if it is damaged upon receipt or they personalized it with the wrong information, they must replace it at no charge to you.

4. A privacy policy

With the amount of identity theft out there, you want to make sure your personal information is protected by the provider you’re dealing with.

  • Is the provider’s privacy policy easily accessible?
  • Does it clearly describe what information is collected?
  • Do they tell you how your personal information is handled?

You’ve probably heard how many Internet users have their information given or sold to spammers. Take the necessary steps to make sure it doesn’t happen to you.

5.Secure payment processing

You have taken the necessary precautions to ensure that your credit is healthy. Don’t ruin it by making an online purchase from an unsecured website, which in turn can result in fraudulent charges.

  • Does the website offer strong encryption?
  • What types of security measures are offered?
  • Do you have a security guarantee?

If a business requests your credit card information over the Internet, it is very important that you have secure payment processing.

On the web page where you submit your credit card information, make sure the web page URL begins with https://, while there is an ‘s’ at the end of http and a closed security padlock at the bottom. bottom right of the window. If these elements are not visible, the page is not secure.

Check the provider’s website for a security guarantee and what measures are taken to protect your credit card information.

6. Beware of hidden charges

Most people don’t like it when they decide to buy an item only to find out that there are hidden costs, like shipping or other unexpected costs. Take a closer look at the final price and take additional charges into account.

  • Is shipping included in the price or is it separate?
  • If you buy cremation jewelry, do you charge extra for the chain?
  • Is your price easy to understand?

Once you’ve added the items to your cart and are ready to checkout, make sure no additional charges have been added that weren’t previously selected.

If you’re shopping for cremation jewelry, be aware that many sellers charge a lower price for the pendant and then add an extra charge for the chain. This is to create the illusion that your prices are lower, while the total price is higher than what caught your initial eye.

7. Multiple payment options

Don’t get stuck having to pay for the ballot box with a credit card when you prefer to pay by check. Make sure the provider has different payment options to suit your preferences.

  • Do you accept all major credit cards?
  • Does the provider accept payment by check or money order?
  • Can you mail or fax your payment?
  • Can you phone in your order?

Most people will choose to pay online with a credit card, but a good number of people feel more comfortable calling in their order or their choice or using a different form of payment.

Make sure the company can accommodate your preferred payment method.

These 7 tips should help you select the supplier from which you will purchase your urn. Even then, sometimes simple things like visual elements (professional website appearance, user-friendly interface, good product images) or information resources will contribute to a company’s trustworthiness and credibility.

In the end, it all comes down to asking yourself, “Am I comfortable buying from this company?” and I hope this article has helped you find that answer.